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Phone Banking Officer

Hyderabad
Full-Time
Fresher: Less than 1 year
20K - 24K (Per Month)

About the Job

Skills

banking
sales
tele marketing
  • Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
  • Call handling as per defined standards.
  • Accurate resolution for customer queries.
  • Promoting Digital Banking services for a superior customer service experience.
  • Profiling of customers in order to aid right cross-servicing of Bank products
  • Accurate logging and resolution of complaints.
  • Attrition control of customers.
  • Regular interactions with the customers and pro-actively assessing customer needs.
  • Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
  • Ensure portfolio quality of relationship while racing considering eligibility.
  • Monitor large amount movements and account closure from the deposit accounts.
  • Ensure retention of customers
  • Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM
  • Sales: Right cross-sell of products basis profiling and engagement.
  • Penetration of products across groups.

About the company

Call For Jobs is the fastest growing staffing provider in India. With over 5 years of experience, we have mastered the manpower business, focusing on every aspect of hiring and workforce management. Our services span across general staffing, integrated facility management and HR technology. Our Strengths: 1. We have extended our services to around 50+ clients. 2. A Technology Oriented Company ...Show More

Industry

Banking

Company Size

201-500 Employees

Headquarter

Hyderabad

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