Cadetronics is Designers and Manufacturers of Packaging Equipment since 1983.

1. Technical Support&nbsp;Receive break down/service &amp; maintenance callsSpeak to clients&nbsp;Understand the query&nbsp;Arrange a suitable technician to provide a solutionWork in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolution 2. Administrative&nbsp;Register service calls in service registerCreate and maintain service information in the company enterprise database&nbsp;Keep an inventory of products&nbsp;required for the repair workEnsure inventory required for servicing is maintained in good conditionSchedule service engineers as per client requirementsManaging food, accommodation of engineers&nbsp; 3. Sales of spare partsProviding quotations of spare parts&nbsp;

<ol><li>Service Planning &amp; Scheduling.</li><li>Quotation &amp; Supply of service &amp; Spares.</li><li>Service database maintenance.</li><li>Good Client Relation.</li><li>Consult with clients and end-users, to determine the nature of dysfunction in the equipment</li><li>&nbsp;Register service calls in service register</li><li>&nbsp;Create and maintain service information in the company enterprise database </li><li>&nbsp;Keep an inventory of products&nbsp;required for the repair work</li><li>Ensure inventory required for servicing is maintained in good condition</li><li>Inspect all the products and make reports on replacement requirements of the products.</li></ol>

Job Description – 	 	 	 	 Name:	 	 	 	 Designation:	 	 	 	 Department:	 	 Production	 	 Reporting to:	 	 	 	 Direct Reportees	 	 	 	 	 	 Main Duties & Responsibilities:	 	 	 	 Production Design Understanding	 	 Coordinating with design team for receipt of drawing	 	 Studying the design for production feasibility 	 	 Communicating with design team for any modifications 	 	 Communicating with design team for any technical support required for suppliers	 	 	 	 Material Procurement	 	 Identifying material requirements as per design	 	 Raising PRNs to store	 	 Follow up with Store for PRN	 	 Coordinating with store to ensure receipt of material as per stages of production	 	 Planning of dispatch for parts to be sent for machining	 	 Coordinating with vendors for receipt of machined parts on time	 	 	 	 Production Planning, Monitoring & Reporting	 	 Preparing daily, weekly, monthly production schedule	 	 Estimate manpower requirements to execute the job	 	 Estimate material requirements to execute the job	 	 Ascertaining timelines to complete the job	 	 Establishing priorities of jobs  	 	 Monitoring progress; revising schedules; as per requirements	 	 Reporting on daily basis regarding progress of production schedule 	 	 Preparing daily planning sheet, process sheet, daily reports, material sheet	 	 Reports for weekly/ monthly/ quarterly/ yearly meetings	 	 Discuss production priorities with Supervisors 	 	 Check progress and trouble shoot obstacles 	 	 Help Supervisors in solving labour issues 	 	 	 	 Inspection & Testing	 	 Ensuring products are tested for quality before handing over to the inspection team	 	 Coordinating and cooperating with Inspection team, Inspectors, customers for stage wise inspection	 	 Coordinating with clients for client inspection	 	 Checking final finishing s before despatch	 	 	 	 Despatch	 	 Coordinating with despatch team for despatch of materials	 	 	 	 Maintenance	 	 Ensuring all plant equipments are functioning correctly and are maintained as per maintenance schedule	 	 Ensuring all administrative activities of the factory in terms of repairs, hygiene and new projects of renovation run smoothly 	 	 	 	 Team Management	 	 Ensuring production  is functioning smoothly	 	 Monitoring activities of the team and all SOPs are implemented correctly	 	 Ensuring that enough people are available in the team for smooth functioning of the plants	 	 Acting as the spokesperson of the team	 	 Coordinating with HR for any employee development initiatives	 	 Evaluating team performance	 	 Suggesting newer initiatives to HR for  team development	 	 Participating in selection interviews	 	 Orienting and training new joinees in the department	 	 	 	 Key Result Areas (KRAs)	 	 Production Planning	 	 Material Procurement	 	 Production Supervision	 	 Inspection & Testing	 	 Despatch	 	 Maintenance 	 	 Team Management	 	 	 	 Note: JD is indicative and not exhaustive. You may be given additional responsibilities, as per business needs and new challenges to work on to enhance your role – which will be appropriately appreciated. Also, teamwork is an important part of our culture and it is important to help each to grow together. 	 	 	 	 	 	 Cadetronics / Confidential