Job Title: Operations Manager – Process Improvement

Company: BuckBox Infotech Pvt Ltd

Location: Gurgaon, India

Position: 1

Department: Operations

Reports To: Head of Operations

About BuckBox

BuckBox Infotech Pvt Ltd is an innovative technology solution provider and a leading prepaid payment service aggregator. We specialize in e-vouchers, direct top-ups, wallets, and brand currencies, enabling merchants to maximize revenue while ensuring zero chargebacks. Our secure and seamless digital transaction ecosystem empowers businesses with flexibility, reliability, and operational efficiency.

Job Summary

We are looking for a proactive and analytical Operations Manager – Process Improvement to lead initiatives that enhance operational efficiency, optimize workflows, and drive sustainable improvements across our service delivery channels. The ideal candidate will possess strong analytical skills, a deep understanding of business process management, and a passion for implementing scalable solutions.

Key Responsibilities

• Analyze existing operational processes, identify inefficiencies, and implement improvements to enhance productivity and service quality.
• Lead and execute process optimization projects across departments (especially finance, customer service, and product fulfillment).
• Define KPIs and metrics to monitor performance and process outcomes.
• Collaborate with cross-functional teams including tech, product, compliance, and customer support to ensure seamless execution of operational changes.
• Use data-driven insights to forecast operational issues and address them proactively.
• Develop and document SOPs (Standard Operating Procedures) and ensure team adherence.
• Drive automation initiatives using internal tools and third-party solutions.
• Provide regular reporting to leadership on improvement initiatives, risks, and results.
• Support change management strategies to ensure smooth adoption of new processes.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field (MBA preferred).
• 5–7 years of relevant experience in operations and process improvement roles, preferably within fintech, e-commerce, or technology-driven sectors.
• Strong analytical and problem-solving skills with proficiency in Excel, SQL, or analytics tools.
• Experience with Lean, Six Sigma, Kaizen, or similar methodologies (certification is a plus).
• Proven track record of leading cross-functional improvement projects.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, high-growth environment.

Why Join BuckBox?

• Work at the intersection of fintech and innovation.
• Be part of a dynamic team driving digital transformation.
• Opportunity to lead high-impact projects in a rapidly growing company.
• Competitive compensation and career advancement.