• Assessing student interactions
• Providing timely and accurate feedback to students
• Maintaining a TNA
• Developing learning modules on the basis on the TNA
• Working closely with supervisors to ensure that training needs are being met
• Participating in brainstorming sessions to establish key processes and structures
• Aligning with the Quality and Operations Teams to identify areas of improvement and implement action plans

What you need to have:

• .0-3 years experience as a VASS assessor with demonstrated experience in training and monitoring customer-client interaction
• A firm grasp of training delivery channels and methods
• Data-driven with the ability to efficiently record and analyse data
• Attention to detail with a focus on service-driven interactions
• Exceptional written and verbal communication skills
• Self-motivated and able to work in a dynamic, result-driven, and high-growth organization
• Ability to meet strict deadlines and communicate timelines
• Takes a sense of ownership
• Capable of embracing unexpected change in direction or priority
• A team player, with the ability to give and receive constructive feedback
• Experience in EdTech is preferable but not mandatory
• Familiarity with Computer Science/Coding is desirable