Bridging Technologies is hiring for Customer Service Agent :

Experience: 1+ years in international voice process

Location: Mohali

Job Summary

We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

● Maintaining a positive, empathetic and professional attitude toward customers at all times.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels.

● Acknowledging and resolving customer complaints.

● Knowing our products inside and out so that you can answer questions.

● Processing orders, forms, applications, and requests.

● Keeping records of customer interactions, transactions, comments and complaints.

● Communicating and coordinating with colleagues as necessary.

● Providing feedback on the efficiency of the customer service process.

● Managing a team of junior customer service representatives.

● Ensure customer satisfaction and provide professional customer support.

Qualifications

● Proven customer support experience

● Strong phone contact handling skills and active listening

● Customer orientation and ability to adapt/respond to different types of characters

● Excellent communication and presentation skills

● Ability to multitask, prioritize and manage time effectively

● High school diploma or equivalent; college degree preferred