Customer Relationship Management (CRM)

Delhi
Full-Time
Junior: 1 to 3 years
12K - 15K (Per Month)
Posted on Jan 22 2024

About the Job

Skills

Leadership
Customer Satisfaction
Communication
Problem Solving
Market Research
Corporate Social Responsibility

Company Overview


Boxxcut is a leading manufacturer of corrugated box and folding carton in Delhi NCR, India. We specialize in custom printing for various formats, including folding carton boxes, mailer boxes, SBS boxes, E flute boxes, mono cartons, shipping boxes, labels and stickers, printed corrugated boxes, adhesive tapes, tags & labels, and rigid boxes. With a team of 2-10 employees, Boxxcut is dedicated to providing high-quality printing and packaging solutions to our clients.


Job Overview


We are seeking a Junior Customer Relationship Management (CRM) professional to join our team at Boxxcut. As a CRM, you will be responsible for managing and enhancing our relationships with customers. This is a full-time position located in Delhi, Delhi, India, and the ideal candidate will have 1 to 3 years of relevant experience.


Qualifications and Skills


  • 1 to 3 years of experience in customer relationship management or a similar role
  • Strong interpersonal and communication skills
  • Ability to build and maintain relationships with customersP
  • Excellent problem-solving and decision-making abilities
  • Sales-oriented mindset with the ability to identify opportunities
  • Proficiency in Microsoft Office and CRM software
  • Attention to detail and ability to manage multiple tasks
  • Knowledge of the Printing and Packaging industry is a plus
  • Bachelor's degree in Business Administration or a related field


Roles and Responsibilities


  • Develop and maintain strong relationships with new and existing customers
  • Serve as the main point of contact for customer inquiries, concerns, and requests
  • Collaborate with internal teams to ensure timely delivery of products and services
  • Understand customers' needs and provide appropriate solutions and recommendations
  • Identify opportunities for upselling and cross-selling products and services
  • Provide sales support by preparing quotes, proposals, and presentations
  • Monitor customer satisfaction and take proactive measures to address any issues
  • Stay updated on industry trends and competitors' activities
  • Maintain accurate customer records and update the CRM system
  • Assist in the development and implementation of CRM strategies and initiatives





About the company

We are manufacturers of corrugated box and folding carton in Delhi NCR, (India). We can do custom printing in the following formats: - Folding Carton Box - Mailer Box - SBS Boxes - E flute Boxes - Mono Cartons - Shipping Box - Lables and Stickers - Printed Corrugated Box - Adhesive Tapes - Tags & labels - Rigid Boxes

Industry

Printing and Packaging

Company Size

2-10 Employees

Headquarter

New Delhi

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