Company Overview

Founded in 1906 by Lokmanya Bal Gangadhar Tilak and Sir Jamsetji Tata, Bombay Swadeshi Stores Ltd. stands as a symbol of India's spirit of self-reliance. Known for its promotion of the 'Make in India' philosophy, it has grown from a small store into a prominent figure in the retail industry. With a focus on fashion and lifestyle, the company is headquartered in Mumbai and employs between 501-1000 dedicated professionals. For more details, visit Bombay Store.

Job Overview

The Retail Store Manager position is a full-time, mid-level role located in Pune Hinjewadi. The successful candidate will have between 4 to 6 years of relevant experience. The role emphasizes leadership in managing day-to-day operations while enhancing customer service and inventory management. This is an opportunity to contribute to a storied brand known for its quality and unique ethos within the retail sector.

Qualifications and Skills

• Inventory Management (Mandatory skill): Expertise in overseeing inventory processes to ensure optimal stock levels and prevent losses.
• Customer Service (Mandatory skill): Proven ability to deliver excellent customer service, enhancing the shopping experience and resolving customer issues effectively.
• Team Leadership (Mandatory skill): Strong leadership skills with the ability to guide, motivate, and develop a successful team focused on achieving store goals.
• Visual Merchandising: Experience in creating visually appealing product displays that enhance the customer shopping experience.
• Sales Management: Ability to drive sales performance through effective management of sales staff and strategic planning.
• Budgeting: Proficiency in managing a store budget, including cost control and maximizing profitability.
• Product Knowledge: In-depth understanding of the products sold by the store to provide informed recommendations to customers.
• Problem Solving: Strong analytical and problem-solving skills to handle any challenges related to store operations and customer service.

Roles and Responsibilities

• Oversee daily store operations, ensuring that store policies and procedures are followed effectively.
• Lead and manage the store team to achieve high standards in customer service and sales performance.
• Manage inventory levels and arrange deliveries to ensure that the store is stocked appropriately.
• Develop and implement sales strategies that align with corporate objectives and enhance revenue growth.
• Maintain a high standard of visual merchandising to create an inviting shopping atmosphere.
• Analyze sales and financial data to identify successes and areas for improvement within the store.
• Handle customer queries and complaints professionally to ensure customer satisfaction and retention.
• Conduct regular training sessions for staff to boost product knowledge and customer service skills.