Job Responsibilities:

 Develop customized solutions within the Salesforce platform to enable new products,

sales territories, sales channels, process improvements and ensure compatibility with

evolving requirements.

 Communicate with project managers and other stake holders to support the full agile

product lifecycle, from vetting requirements, to development, testing, deployment,

monitoring, and maintenance.

 Manage daily support and maintenance of the Salesforce platform and conduct long-

term improvement operations to ensure compatibility with evolving requirements.

 Maintain a flexible and proactive work environment to facilitate a quick response to

changing project requirements and customer objectives and innovate ways to meet

mission goals successfully.

 Provide system administration support of internal and customer-facing Salesforce

environment, especially related to customized applications, user permissions,

security settings, custom objects, Flows, Process Builders and Workflows.

 Work with the technology team outside of the Products Division on standardization

projects.

 Dig into data and process details to find the root cause of issues.

 Fix bugs raised by stakeholders/users of the system.

 Self-driven, with an aptitude to learn and keep up with the latest in Salesforce.​

Required Must Have Skills and Experience:

 Working understanding of Salesforce Field Service Lightning (Field Service, Process

Builders, Automation Flows)

 Build/Optimize Salesforce Field Service solutions that are scalable and maintainable:

1. Scheduling and optimization

2. Resource management

3. Asset management

4. Inventory management

5. Work Order and Service Appointments lifecycle management

6. Mobility (mobile flow use cases)

7. Service reporting

8. Maintenance plans

 Salesforce Administration experience.

 Design experience of Products, Flows, Processes etc. within Salesforce CRM.

 Knowledge of Salesforce best practices for FSL.

 Experience with salesforce partner & customer communities.

 Proficient in declarative tools (i.e., Validation Rules, Process Builders, Lightning

Flows)

 Experience with creation and management of User Roles, Profiles, Permissions, and

Role Hierarchies, Public Groups, Security Controls, and Shared Settings

 Good hands-on implementing Service cloud and Sales Cloud features in lightning

experience.

 Understanding of SOQL and Apex (Triggers, Async Apex, Custom Controllers,

Invokable Functions, Custom Email Handlers)

Good to have Skills:

 Agile development experience.

 Salesforce Administration certification.

 Experience in service cloud features like OMNI channel, Live Agent chat

 Working understanding of Salesforce CRM Sales Cloud, Service Cloud, CPQ and Billing

Plus

 Power BI and other Data Analysis tools will be a plus.

 Knowledge on Python coding will be a plus.