Senior Customer Service Representative



Junior (1 to 3 years)
Posted on Sep 03 2022

About the Job


Job description

Consultant needs to handle Queries, Requests and Complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria: (Pre-Requisite)

  • Graduate (90%) and Under-Graduate (10%) in any stream
  • 100% Graduate hiring is mandatory for all the BAU hiring and attrition backfill.
  • Should have minimum 1 year of relevant work experience as a consultant.
  • Language capabilities - English & Hindi (Written & Verbal) - one additional regional language Tamil/ Telugu/ Kannada/ Malayalam (preferable)
  • Adhere Diversity ratio Male/Female - 60:40 ratio
  • Consultants to be from relevant industry (telecom to be strictly avoided), preferably with International contact center experience.

About the company

Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Consi ...Show More


Staffing and Recruiting

Company Size

51-200 Employees




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Expertia AI Technologies Pvt. Ltd, Sector 1, HSR Layout,
Bangalore 560101

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© 2023 Expertia AI. Copyright and rights reserved