Senior Customer Service Representative
Senior Customer Service Representative30
Applications
30
Applications
Bangalore
Full-Time
Junior: 1 to 3 years
Posted on Sep 03 2022
About the Job
Skills
Job description
Consultant needs to handle Queries, Requests and Complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.
Qualification / Eligibility Criteria: (Pre-Requisite)
- Graduate (90%) and Under-Graduate (10%) in any stream
- 100% Graduate hiring is mandatory for all the BAU hiring and attrition backfill.
- Should have minimum 1 year of relevant work experience as a consultant.
- Language capabilities - English & Hindi (Written & Verbal) - one additional regional language Tamil/ Telugu/ Kannada/ Malayalam (preferable)
- Adhere Diversity ratio Male/Female - 60:40 ratio
- Consultants to be from relevant industry (telecom to be strictly avoided), preferably with International contact center experience.
About the company
Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Consi ...Show More
Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Considered one of the top recruitment firms in Bangalore.
We are the pioneer of organized recruitment services in India. Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally.
We follow 360 degree holistic view of a candidateâs qualification, experience and most important personality traits.
We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work. ...Show Less
Industry
Staffing and Recruiting
Company Size
51-200 Employees
Headquarter
Bangalore
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