Provide compelling communication to potential guests about the brand, facility and menu

Follow up to answer questions, address concerns, and secure commitments through signed contracts and required deposits from prospective parties

Meet with guests to show facilities, develop menus and offer other services such as audio/visual, entertainment

Develop agreements, menus, and event orders

Enter events into Open Table reservation system and review event schedule with host

Coordinate event menus with the Chef to ensure proper inventories and item availability

Coordinate room set up with managers and servers to ensure that specifications exceed the guests’ expectations and assist as needed

Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead server

Oversee event execution through entrée service whenever possible to ensure proper timing and complete Guest satisfaction

Conduct a post-event follow up to ensure a “Raving Fan” experience was delivered and to inquire about repeat bookings

Processes banquet checks and related documents in accordance with established accounting policies and procedures to include recording events

Maintains professional appearance standards as directed in the Employee Handbook

Possesses in-depth knowledge of all food and beverage menus

Knowledge of all Fire Marshal requirements

Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets

Analyses historical and other statistical information

Responsible for achieving the budget goal for Banqueting and catering for the hotel, targets on assigned corporate accounts

Prepare detailed orientation programs for new staff