Product Support Engineer

Job Summary

We are seeking a client‑focused Product Support Engineer to manage client interactions, ensure customer satisfaction, and build long‑term relationships. The ideal candidate will act as a bridge between customers and internal teams, handling inquiries, resolving issues, and supporting customer retention initiatives.

Experience: 0–3 Years

Qualification: BTech (Electronics)/Mechanical

Key Responsibilities

• Act as the primary point of contact for clients via phone, email, and in person communication.

·        Handle client inquiries, requests, complaints, and follow-ups in a professional manner.

• Build and maintain strong, long-term relationships with customers.
• Coordinate with internal teams (Engineering, operations, Production) to ensure timely resolution of client issues.
• Maintain accurate customer records and update records regularly.
• Collect client feedback and share insights with management to improve services.
• Track client interactions and prepare periodic reports on client satisfaction and issues.

Required Skills & Qualifications

• Degree with discipline (BSc Electronics), Btech (Electronics/Mechanical)
• freshers can also apply.
• 0–3 years of experience in customer service, customer relations, or support roles.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer centric mindset with positive attitude.
• Basic knowledge of MS Office. 
• Ability to multitask and work under deadlines.