Job Title: Senior Manager – Operations & Strategy

Company: Leading Astrology-Tech Platform | India | Full-time

Job Location : Noida

Role Overview

We’re seeking a results-driven operations and strategy leader to scale the backend engine of a high-growth spiritual wellness marketplace. This role requires you to align operations with business strategy, lead partner and customer workflows, and drive innovation across cross-functional teams. You'll be the anchor connecting strategy, systems, and execution.

Key Responsibilities

1. Operational Excellence & Workflow Design

• Streamline and manage daily operations across customer support, partner onboarding, and issue resolution
• Define SOPs, build playbooks, and implement quality controls to ensure consistent service delivery
• Identify process gaps and implement automation and analytics tools to boost efficiency

2. Strategy Development & Execution

• Translate business goals into actionable operational plans
• Use data insights to inform decisions, prioritize initiatives, and track operational KPIs
• Align quarterly execution with leadership vision, budget constraints, and team bandwidth

3. Partner & Vendor Ecosystem Management

• Manage relationships with a large network of service partners (astrologers, advisors, consultants)
• Build and improve onboarding journeys, training systems, and feedback mechanisms
• Create escalation paths and performance matrices to ensure partner accountability

4. Cross-Functional Leadership

• Collaborate with Product, Marketing, Tech, and Customer Experience teams to execute new launches and improve platform stability
• Own cross-functional initiatives like CRM rollout, chatbot workflows, and ticketing automation
• Act as a strategic bridge between operations and senior management

5. Risk & Compliance Oversight

• Ensure processes meet internal quality benchmarks and external compliance standards
• Build dashboards and alerts to proactively detect delays, errors, or drop-offs
• Implement contingency plans for high-urgency operational disruptions

Qualifications

• Experience: 5–8 years in Operations, Strategy, or Business Excellence roles in high-growth B2C tech or services companies
• Education: Bachelor’s in Business/Operations; MBA preferred
• Tools & Skills:
• Proficiency in Google Sheets, Excel, CRM, and dashboards (e.g., Zoho, Salesforce, Power BI)
• Strong analytical acumen and decision-making under pressure
• People-first leadership with the ability to inspire and scale teams

What You Bring

• You’re a builder: you love turning ambiguity into structure
• You’re a systems thinker: process-driven but adaptable
• You’re a people enabler: empowering vendors, customers, and teams to succeed
• You’re a strategist with execution muscle: ready to roll up sleeves and ship outcomes

Why This Role Matters

• This is not just an ops role—it’s about building the core delivery engine of a platform that empowers spiritual transformation for millions.
• You'll directly influence platform efficiency, customer satisfaction, partner success, and organizational scalability.
• As the business expands across languages, regions, and verticals, you will be instrumental in designing the backbone of sustainable, scalable operations.