Job Title: Senior IT Administrator

Location: Delhi/Noida

Department: Information Technology

Job Summary: The IT Administrator will be responsible for maintaining the company's IT network, servers, and security systems. This role is crucial to ensuring business continuity and the efficient operation of all IT-related activities. A significant part of this role will involve managing and securing Zoho applications and services.

Key Responsibilities:

Network Management:

• Monitor network performance and ensure the integrity and availability of hardware, server resources, systems, and key processes.
• Manage, maintain, and troubleshoot network infrastructure, including switches, routers, and firewalls.
• Perform network security audits and monitor access controls.

Server and Systems Management:

• Install, configure, and maintain servers, databases, and storage systems.
• Ensure system backups and disaster recovery procedures are implemented and tested regularly.

Security Management:

• Implement and manage security measures, including antivirus, firewall, and intrusion detection systems.
• Conduct security audits, vulnerability assessments, and penetration testing.
• Respond to security breaches and implement corrective measures.

Zoho Security Management:

• Ensure the security of all Zoho applications and services used by the company.
• Configure and manage Zoho security settings, including user roles, permissions, and access controls.
• Monitor and respond to security alerts and incidents related to Zoho applications.
• Conduct regular security audits and assessments of Zoho applications.
• Implement best practices for Zoho data protection and privacy compliance.

User Support and Training:

• Provide technical support to employees, resolving hardware, software, and network issues.
• Conduct IT training sessions for staff to improve their understanding and use of IT resources, including Zoho applications.
• Develop and maintain documentation for system configuration, processes, and procedures.

Software and Hardware Management:

• Install, configure, and maintain software applications and hardware devices.
• Manage software licenses and ensure compliance with licensing agreements.
• Evaluate and recommend new technologies and software solutions to improve business operations, with a focus on Zoho applications.

Policy and Procedure Development:

• Develop and enforce IT policies and procedures.
• Ensure compliance with industry standards and regulatory requirements.
• Continuously evaluate and improve IT processes and practices.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Administrator or similar role.
• In-depth knowledge of computer networks, network administration, and network installation.
• Proficiency in network security and database management.
• Strong knowledge of IT infrastructure, systems, and software.
• Experience with virtualization technologies and cloud computing.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Specific experience with Zoho applications and services.

Work Environment:

• This role requires on-site presence and may involve occasional after-hours work to resolve urgent issues or perform system upgrades.