Job Title: Business Head- E Commerce (Gems or Diamond or jewellery)

Location : Sector 3, Noida

Experience 10-15 Years

CTC Open / Negotiable

Type Full Time

6 days working (Saturdays WFH)

Key Accountabilities:

Our Client is building a multi-brand e-commerce ecosystem across astrology, gemstones, remedies, puja samagri, and spiritual lifestyle products through Astrology Consulting, Gems, and Pooja products and services.

We are seeking a senior leader (10–15 years of experience) to scale our D2C and marketplace presence, own the P&L, and position the brands as trusted category leaders in spiritual lifestyle e-commerce.

This role requires a balance of growth strategy, operational excellence, and customer trust-building, while leading cross-functional teams to deliver profitable and scalable growth.

Key Requirements:

D2C Strategy & Growth Ownership

• Design and execute a D2C-first growth roadmap integrating acquisition, conversion, retention, and advocacy.
• Own core D2C metrics — CAC, LTV, AOV, repeat purchase rate, ROAS, and contribution margin.
• Implement growth loops through personalized journeys, referral programs, and UGC-driven brand engagement.
• Use frameworks like AARRR (Acquisition, Activation, Retention, Referral, Revenue) and RFM analysis to drive measurable impact.

Technology & Platform Management

• Oversee e-commerce platforms — Shopify Plus, Magento, WooCommerce, or custom-built Astro tech stack.
• Integrate Headless Commerce architecture for faster, API-driven scalability across mobile and web.
• Implement automation flows via Zapier, HubSpot, WebEngage, MoEngage, or Clevertap for cart recovery, onboarding, and retention.
• Deploy analytics infrastructure: Google Analytics 4 (GA4), Mixpanel, Hotjar, Metabase, Power BI for behavioral insights and funnel optimization.

Performance Marketing & CRO (Conversion Rate Optimization)

• Lead omni-channel paid growth (Meta, Google, YouTube, Amazon Ads, influencer collabs, and affiliate networks).
• Use tools like SEMrush, Ahrefs, Optimizely, and VWO to optimize landing pages and content strategy.
• Drive SEO/AEO strategy to dominate astrology, gemstone, and puja-related search keywords.
• A/B test messaging, pricing, and creatives to maximize ROI and conversion rates across touchpoints.

Customer Experience & Retention

• Build seamless customer journeys across website, app, and marketplaces, ensuring consistency in brand tone and
• user trust.
• Leverage AI/ML-driven personalization (using Algolia, Segment, or Insider) for recommendation engines — gemstones by zodiac, puja kits by occasion.
• Drive retention KPIs: repeat purchase %, NPS, CSAT, and churn reduction through lifecycle automation.
• Manage loyalty programs and WhatsApp/email remarketing flows using Klaviyo, Mailchimp, or Interakt.

Marketplace & Omni-channel Growth

• Expand and manage marketplace operations — Amazon, Flipkart, Meesho, Myntra, and Quick Commerce platforms
• (Blinkit, Zepto, Instamart).
• Optimize catalog visibility, content, pricing strategy, and ads to improve category leadership and profitability.
• Use channel analytics tools (ChannelAdvisor, Unicommerce, EasyEcom) for cross-platform performance tracking.

Operations, Logistics & Supply Chain

• Streamline inventory, warehousing, and fulfillment using tools like Shiprocket, EasyEcom, Unicommerce, and ERPNext.
• 
  
• Improve delivery SLAs, RTO rates, and logistics efficiency through predictive demand forecasting.
• Ensure product authenticity, certification compliance (GIA/IGI for gemstones), and quality assurance workflows.

P&L & Data-Driven Decision Making

• Own P&L accountability, focusing on margin optimization and revenue scalability.
• Build financial dashboards and forecasting models using Power BI and Google Data Studio.
• Use cohort and funnel analysis to identify growth levers and allocate budgets efficiently.
• Partner with the Founder to define quarterly OKRs, growth KPIs, and fundraising readiness.

Team Leadership & Collaboration

• Build and mentor a cross-functional team spanning growth marketing, tech, product, analytics, and operations.
• Establish Agile sprint systems, ClickUp/Jira task governance, and a culture of accountability.
• Encourage innovation through data reviews, experimentation pods, and hackathons for new product ideas.

Preferred Experience:

•  10–15 years of leadership experience in D2C, e-commerce, or consumer-tech (lifestyle, wellness, or spiritual category preferred).
• Proven P&L ownership and scale-up experience in multi-brand ecosystems.
• Strong command of growth tools: GA4, Shopify, HubSpot, Clevertap, WebEngage, MoEngage, Mixpanel, Hotjar, Power BI.
• Expertise in CRO, retention marketing, automation frameworks, and omni-channel commerce.
• Proficiency in SQL, API integrations, and data-driven experimentation is a plus.
• Strategic yet hands-on — a balance of analytical depth and execution agility.