REMOTE - Customer Happiness Champion

About Client:

At Client, we’re not just building software – we’re pioneering the future of finance. As a young, passion-driven company at the cusp of the crypto revolution, we’re looking for innovative thinkers and relentless creators who align with our mission of making crypto accessible to all Indians. If joining a vibrant team of top talent, pushing boundaries, and reshaping the industry through constant learning and breakthrough ideas excites you, Client is where you belong.

About the Role:

As a Customer Happiness Champion at Client, you will be essential in upholding our high standards for user satisfaction and delivering a seamless customer experience. Focused on delivering efficient, solution-oriented support, you’ll follow best practices to address user queries. With strong communication skills and an unwavering attention to detail, you’ll ensure every interaction reflects our dedication to quality and long-lasting relationships.

Roles and Responsibilities: 

● Provide support to our users on our support page, via more communication channels

like messaging, email, social media, and phone calls.

● Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions,

money issues, edge case scenarios etc

● Identify and flag any trends that may be building up in the incoming communication

so as to anticipate issues and crush the underlying cause

● Identify gaps in our knowledge center and recommend fills to bridge the gap

● Be a powerhouse of all the knowledge of the platform and the cryptocurrency world