company logo

CEM _ client-facing/ technical solutioning.

Pune Division
Hybrid
Senior: 8 to 15 years
Posted on Jul 29 2025

About the Job

Skills

Customer Success Manager
Principal Customer Success Manager
Customer Experience Manager
AI Solution Consultant
Business Analyst (with presales/solution consulting experience)
Solution Architect (Customer Success/AI/Conversational AI)
Customer Success
Principal CSM
  • Solution Architecture / Solution Design

Relevant roles /Skils required:

  • Customer Success Manager
  • Principal CSM
  • Solution Architect or Business Analyst
  • Principal Customer Success Manager
  • Customer Experience Manager
  • AI Solution Consultant
  • Business Analyst (with presales/solution consulting experience)
  • Conversational AI Specialist
  • implementation OR integration OR stakeholder OR upsell OR cross-sell OR adoption OR "account growth" OR "solution design" OR "pre-sales")
  • Solution Architect (Customer Success/AI/Conversational AI)

Essential skills:

  • Customer Success
  • Pre-Sales / Presales
  • Solution Architecture / Solution Design
  • Business Analysis
  • Chatbot / Voicebot / Email bot Implementation
  • AI Solutions / Conversational AI / Conversational orchestration
  • Upsell / Cross-sell / Account expansion
  • Stakeholder management
  • SaaS / Enterprise Product
  • Oracle technologies / Oracle CX
  • Integrations / API integration
  • Customer Experience (CX) or CRM tools (especially Oracle CX, Salesforce)
  • SaaS product implementation and integration
  • Stakeholder engagement across diverse verticals (HR, Banking, Telecom, etc.)
  • Driving customer adoption, renewals, upsell/cross-sell strategies
  • Managing RFPs/RFIs and pre-sales solutioning


Technical and process skills:

  • Natural Language Processing (NLP), API integration
  • Conversational AI systems and platform experience
  • Solution documentation, configuration, and process optimization







About the company

Benchmark staffing company

Industry

IT Services and IT Consul...

Company Size

2-10 Employees

Headquarter

india

Other open jobs from Benchmark staffngs