Position: Store Supervisor 

Responsibilities: 

• Delivering an excellent customer service experience on a consistent basis  
• Addressing customer concerns in a diplomatic manner, striving for resolution and providing feedback to the Store Manager for the improvement of the process 
• Managing retail operations, including cash, store operations, inventory, and shelf life 
• Generating management reports to track performance and contribute to merchandising plans. 
• Executing store opening and closing protocols efficiently. 
• Leading the store operations in the absence of the Store Manager 
• Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing. 

Candidate Qualifications & Skill Requirements: 

• Around 1-5 years in Retail Sales   
• Excellent customer handling and communication  
• Must be well organized and diligently structured in their approach to any engagement 

Job Location: Phoenix Mall, Pune

Reporting Manager: Store Manager 

About us 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.