Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Resolve customer complaints or issues in a professional and efficient manner
• Ensure customer satisfaction by identifying and addressing their needs and concerns
• Maintain customer records and update the relevant information in the CRM system
• Collaborate with other departments to resolve complex customer problems
• Follow up with customers to ensure their issues are fully resolved
• Upsell products or services to customers when appropriate
• Provide feedback to management regarding customer trends and concerns
• Maintain high standards of professionalism, empathy, and patience in all customer interactions

Qualifications

• High school diploma or equivalent qualification
• Previous experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Good knowledge of customer management software and MS Office
• Ability to empathize with customers and provide personalized assistance
• Flexibility to work in shifts, including weekends and holidays

Skills

• Effective communication
• Customer service orientation
• Problem-solving
• Active listening
• Empathy
• Attention to detail
• Time management
• Flexibility
• Conflict resolution
• Computer literacy