Company Overview

Banga Solar Pvt Ltd is a leading Indian wholesaler focused exclusively on distributing residential and commercial solar photovoltaic products. We pride ourselves on delivering high-quality, reputable solar brands and superior customer service across India. Headquartered in Ahmedabad, Gujarat, we belong to the Renewable Energy Semiconductor Manufacturing industry.

Job Overview

We are seeking a dedicated After Sales Service Specialist to join our mid-level team in Ahmedabad. The role is full-time and involves effectively managing customer relationships while troubleshooting and conducting product lifecycle assessments. Our ideal candidate will have a strong technical acumen and the ability to provide exceptional service to our extensive network of customers nationwide.

Qualifications and Skills

• Proficiency in customer relationship management software to ensure timely and effective service delivery to our vast clientele.
• Strong product lifecycle management skills to monitor and enhance the performance of solar products effectively.
• Technical troubleshooting expertise to address and resolve customer complaints efficiently to ensure satisfaction.
• Experience in warranty management to oversee warranty claims and process them in accordance with company policy.
• Proficiency in Salesforce, enabling effective management of customer data and service requests.
• Outstanding communication skills for effective interaction with customers and internal teams, ensuring all inquiries are addressed efficiently.
• Analytical skills to interpret service data and provide insights for service improvement and customer satisfaction.
• Competence in Microsoft Office Suite for documentation, reporting, and communication purposes.

Roles and Responsibilities

• Manage customer relationships by providing exceptional after-sales support and fostering long-term partnerships with clients.
• Troubleshoot and resolve technical issues related to solar products, ensuring swift resolution and customer satisfaction.
• Coordinate with sales and service teams to ensure smooth handling of customer queries and service requests.
• Oversee warranty claims, verifying and processing them accurately in conjunction with company policies.
• Utilize CRM software to track and manage customer interactions and service histories for enhanced service delivery.
• Analyze service data to identify trends and recommend actions for continuous improvement in after-sales service quality.
• Prepare and present regular reports on after-sales activities, performance, and customer feedback for management review.
• Stay updated with industry trends and advancements in solar technology to advocate best practices and innovative solutions.