Auxous Technology is a leading software company. We offers lots of services like --> Website Designing & Development
-> Andriod App development, 
-> Desktop Application
-> SEO & SMO
-> Digital Marketing
-> Bulk SMS and many more

Role Title: International customer adviser Reports To: Team Leader WHAT YOU WILL DO The International customer adviser - is responsible for handling calls/emails/ chats of multiple domains business group and complex queries simultaneously. Suggests new ideas and providing customer suggestions to Team Leaders with prudence to maintain and enhance the Company image. WHAT YOU WILL BE RESPONSIBLE FOR Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.Be a first point of contact to handle and resolve customer enquiries with accurate information.Evaluate problems of the customers and provide logical lasting solutions.Identify and escalate issues appropriately and ensure a timely response.Ensure best in class customer satisfaction (CSAT)Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.Ensure escalations are followed up within specified timeline.Go the extra mile to WOW each Customer you connect withBuild customer loyalty by follow-up of customer calls.Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company.Schedule adherence as per business requirementsWorks effectively within the team and contributes to a healthy team-oriented environment.Completes assigned tasks within given deadlines. WHAT YOU WILL NEED TO SUCCEED Minimum Diploma Degree /bachelor’s degreeMinimum 1 years of International customer adviser experience in a Soft Skill driven environmentGood English language skills required. (Arabic language skills preferred)Excellent communication skills both written (Email/Chat) and verbal (Voice)Good problem-solving skillsStrong interpersonal and organizational skillGood computer skills in all MS Office packagesComfortable to work within an agile team

Auxous Network