NOIDA
Full-Time
Junior: 1 to 3 years
2L - 3L (Per Year)
Posted on Feb 01 2023

About the Job

Skills

CRM
Client Relations
complain

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.




  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • A bachelor’s degree in administration or a related field.
  • A minimum of 1 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

About the company

Aurionpro-ToshiAutomatic Systems Pvt. Ltd. (formerly called Toshi Automatic Systems Pvt. Ltd. or TASPL) is India's leading manufacturer of Entrance Automation and Loading Bay technology products. Established in the year 1992, we have a proven track record of three decades in this industry and have catered to over 10,000 customers Pan-India. In November 2021, TASPL joined hands with Aurionpro Solut ...Show More

Industry

Automation Machinery Manu...

Company Size

51-200 Employees

Headquarter

Ghaziabad

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