POSITION:      Loyalty Sales Consultant

REPORTING TO:    Regional Manager

LOCATION:       

JOB PURPOSE

To sell Accor Plus memberships to leads within the set calling area provided with professionalism using up to date information and selling techniques provided.

KEY INTERACTIONS

Internal

External

·        Interaction with admin in Hyderabad for sales processing.

·        Interaction with T&C for T&C related queries & grievances.

·        Interaction with Regional manager/Assistant Manager/ Assistant Manager Training for program queries.

·        Interaction with customers for sales, renewal and courtesy calling.

KEY RESPONSIBILITIES

Lead Generation

·        Acquire personal Leads to complete Sales calling

·        Perform Lead generation calls daily

Selling

·        Use various leads sources provided to generate phone sales

·        Follow Sales script for each call- AIDA methodology

·        Obtain referrals as part of each sales call

·        Actively celebrate daily new sales within team

·        Courtesy call new sales within 8 months and 11 months calls – as directed

Renewal (If applicable)

·        Follow renewal script for renewal calls

·        Obtain referrals as part of renewal call

·        Updating renewal member information on renewal sales form

·        Maintain renewal statistics for every renewal call

·        Contact renewals as per Renewal policy

Administration

·        Document sales at the end of the call

·        Place all sales documents in the allocated area for Administration officer

5th Other Functions

·        Cash pick ups or any member interaction as and when advised by the Hyderabad office

·        Participate in team projects.

·        Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, Training Manual and Renewal Manual.

Main Complexity/Critical Issues in the Job

·        3 new sales per week

·         10 referrals / 4hrs (minimum)

·        Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.

PROFILE

Knowledge and Experience

·        Minimum 2 years of experience in outbound sales preferably from hotel industry

·        Computer literacy

·        Strong verbal and written communications skills

·        Fluent English.

·        Networking and relationship Building

Competencies

·        Good interpersonal skills with ability to communicate with all types of customers

·        Serviced oriented with an eye for details

·        Good team working skills and able to work effectively and contribute in a team 

·        Good written and verbal communication skills

·        Lateral thinking, Persistent and Persuasive/Influencing

·        Innovative and Consultative skills

·        Positive, flexible and Enthusiastic

·        Ability to work to deadlines

INTERESTED PLEASE SHARE YOUR PROFILES ON priya.s@assortstaffing.com OR 9321274654 can whatsapp the CV