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Service Coordinator -Electrical/Electronics

Bangalore
Full-Time
Junior: 1 to 3 years
15K - 18K (Per Month)

About the Job

Skills

Excellent Communication Skills
Good Computer Skills
Smart/Active

Service Coordinator -Electrical/Electronics:


Mutlitasking executive job involving

call handling, documentation, filing, follow-up till completion of time sensitive tasks.

▪1-Call handling

▪2-Document the calls assigned

▪3-Followup

▪4-Execution

Raise service ticket / work order and notify to Technical Services Engineer.

Update Technical engineers comments & action plan in the register untill closure of the call.

Generate service ticketing

[Call registeration ticket, evaluation work order (EWO), repair work order (RWO)]

Courteous, empthatic responses to all incoming calls

Segregate the calls as per the format

Enter the call details to the respective register

Followup to ensure the committments are honored (Either by Arvi/customer), Call

attending committments, Spares commitment etc, monitor as per escalation chart

Ensure all the repaired cards / units test reports are signed by BM/ABM and filed,

About the company

ISO 9001-2015 certified manufacturer and exporter of Online.solar and backup power solution from 1998. OEM manufacturer with end-end in house R&D, specialised in industrial grade UPS.

Industry

Appliances, Electrical, a...

Company Size

51-200 Employees

Headquarter

Bangalore

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