Job Summary:

We are seeking a dedicated and dynamic Team Leader to manage our customer service and order processing team. The ideal candidate should be well-versed in managing teams, improving productivity, ensuring timely order processing, and delivering excellent customer satisfaction. Language proficiency in Kannada, English, and Hindi is a must.

Key Responsibilities:

• Lead, mentor, and guide team members to ensure performance and productivity.
• Build and maintain a strong, committed, and motivated team with effective skill sets and vocabulary.
• Ensure 90%+ employee retention through team engagement and a positive work environment.
• Oversee and continuously improve the STEM order processing system with new features and functionalities.
• Drive productivity and accuracy in order processing.
• Ensure high levels of customer satisfaction and foster repeat business.
• Handle escalations and provide timely and effective resolutions.
• Ensure timely payment collections from dealers.
• Monitor team activities and ensure adherence to organizational standards, including safety and communication protocols.
• Provide regular feedback to staff to align performance with organizational goals.
• Manage and present periodic reports to senior management.
• Assist the manager in planning, organizing, and implementing strategic initiatives.
• Coordinate daily customer service operations including order management, sales processing, and payment tracking.
• Evaluate employee performance and identify hiring and training needs.

Requirements:

• Proven experience in a team lead or supervisory role, preferably in customer service or order processing.
• Strong team management and leadership skills.
• Ability to handle multiple tasks and work under pressure.
• Excellent communication and problem-solving skills.
• Language Proficiency: Kannada, English, and Hindi (mandatory).
• Proficient in MS Office and order management systems.
• Customer-focused mindset with a drive to deliver excellent service.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Operations, or a related field.
• Experience in the furniture/interior or manufacturing industry is an added advantage.