Job Role:

 As Branch Head, your primary responsibility is to oversee client satisfaction and retention while ensuring smooth daily operations. This role emphasizes building long-term relationships with current clients and ensuring that business goals and customer satisfaction are aligned. You will also manage sales teams and operations to ensure efficient business processes and effective client engagement.

Responsibilities:

●      Client servicing and retention: Act as a key point of contact for existing clients, ensuring that they continue to receive top-notch service and that their needs are anticipated and met.

●      Sales visit organization: Regularly organize sales visits for the RSM (Regional Sales Manager) to meet with existing clients. Ensure that these meetings focus on maintaining strong relationships and uncovering new business needs.

●      Manage client relationships: Ensure that all sales targets and strategies align with the ongoing needs of existing clients. Build trust and promote repeat business.

●      Oversee daily operations: Manage the day-to-day operations of the branch, ensuring that the sales pipeline is effectively managed, orders are processed, and customers receive consistent support.

●      Performance review: Monitor and evaluate the performance of your sales managers, focusing on their ability to retain and grow existing accounts.