Senior Customer Support Executive (Voice)

27

Applications

Ahmedabad
Hybrid
Junior: 1 to 3 years
3L - 5L (Per Year)
Posted on Jan 31 2024

About the Job

Skills

Communication Skills
Computer Literacy
Spoken English
Customer Support
Convincing Power
Nagotiation Skills

Handles customer requests/issues/questions professionally, with sensitivity to diverse audiences, and strives to deliver a first-time resolution service;  May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;  Provides accurate and timely information by fully investigating customer inquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;  Works within defined processes and uses judgment based on analysis of factual information to select an appropriate course of action to resolve problems;  Meets defined KPIs including NPS and sales targets;  Uses time proactively and efficiently to deliver on service targets;  Provides feedback and suggestions to develop and improve customer experience in respect of call trends/drivers and identifying process improvements;


Shift: Rotational Shift with Rotational Week Off (5 days working) Salary: Depends totally on interview and experience (20% to 30% Hike given on Pervious Salary) Location: Ahmedabad

About the company

Arise Solutions is one of the Awareded Recruitment firms in the country today. We are a service providing organization comprising of expert consultants and industry specialists who offer professional advice to businesses, catering to their sourcing and infrastructure demands, round the clock. We feel proud to be working for and alongsiddfde some of the global giants, bar no industry vertical. We a ...Show More

Industry

Human Resources Services

Company Size

11-50 Employees

Headquarter

Ahmedabad

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