Job Title: Customer Support Representative – Voice/Blended (Hybrid)

Location: Pune

Work Mode: Hybrid (Work from Office with limited flexibility)

Shift: Rotational Shifts and Rotational Weekoffs

Working Days: 5 Days a Week

Salary: Up to 5.3 LPA

Contact: Sanjay – 96876 76592

Job Summary

We are hiring Customer Support Representatives with prior experience in voice or blended processes. This hybrid role requires handling inbound and outbound customer interactions, ensuring quick resolution, and maintaining service excellence. Candidates must have at least 6 months of relevant experience in customer support.

Key Responsibilities

Handle inbound and outbound customer calls with professionalism and empathy

Identify customer needs, provide accurate information, and resolve queries effectively

Escalate complex issues to the relevant internal teams when necessary

Maintain detailed and accurate records of customer interactions

Follow established communication guidelines, policies, and quality standards

Deliver excellent customer experience in every interaction

Requirements

Minimum 6 months experience in blended or voice customer support (international or domestic)

Strong verbal communication skills in English, additional languages are a plus

Ability to work in rotational shifts and weekoffs including weekends and holidays

Residing in or willing to relocate to Pune

Basic computer knowledge and familiarity with CRM tools preferred

Ability to remain calm and handle pressure in a fast-paced environment

What We Offer

Competitive salary up to 5.3 LPA

Hybrid working model with office presence and limited flexibility

5-day working week for better work-life balance

Growth and career development opportunities

Supportive team culture and structured training

How to Apply

Contact Sanjay at 96876 76592

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