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Customer Relationship Executive

Raipur
Full-Time
Fresher: Less than 1 year
2L - 2L (Per Month)

About the Job

Skills

Microsoft Office
Active Listening
patience

Location - Raipur Chhattisgarh


We are looking for a Tele-caller to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for our customer satisfaction.

 

Roles and Responsibilities:

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • All service related calls to be attended and cases to be allocated to technicians, Later feedback from customer to be taken.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Maintain good customer relations.
  • Maintain records of the conversations with the customer and analyze the data.
  • Explain our product range, and answer their queries.
  • Data entry of sales and service transactions.
  • Executing office tasks allotted to them including printing and managing documents.
  • Write and submit timely reports on performance, targets, and customer queries.


Required Experience:

 

  • High School /Any Graduate/Post Graduated.
  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.

About the company

Arham Technologies has been a leading manufacturing space for LED Television in central India. Our clientele includes domestic brands that we cater to as Original Equipment Manufacturer (OEM). Our Vision is to be the preferred manufacturing partner to brands operating across India.

Industry

Appliances, Electrical, a...

Company Size

11-50 Employees

Headquarter

Raipur Chhattisgarh

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