Call Center Representative
Call Center Representative56
Applications
56
Applications
Raipur
Full-Time
Junior: 1 to 3 years
₹ 10K - ₹ 20K (Per Month)
Posted on Feb 21 2023
Not Accepting Applications
About the Job
Skills
Multitasking
Problem Solving
creative
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for our customer satisfaction.
Roles and Responsibilities:
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- All service related calls to be attended and cases to be allocated to technicians, Later feedback from customer to be taken.
- Ensure you follow the customer service script provided by the company for uniformity.
- Maintain good customer relations.
- Maintain records of the conversations with the customer and analyze the data.
- Explain our product range, and answer their queries.
- Data entry of sales and service transactions.
- Executing office tasks allotted to them including printing and managing documents.
- Write and submit timely reports on performance, targets, and customer queries.
Required Experience:
- High School /Any Graduate/Post Graduated.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
About the company
Arham Technologies has been a leading manufacturing space for LED Television in central India. Our clientele includes domestic brands that we cater to as Original Equipment Manufacturer (OEM). Our Vision is to be the preferred manufacturing partner to brands operating across India.
Arham Technologies has been a leading manufacturing space for LED Television in central India. Our clientele includes domestic brands that we cater to as Original Equipment Manufacturer (OEM). Our Vision is to be the preferred manufacturing partner to brands operating across India.
Industry
Appliances, Electrical, a...
Company Size
11-50 Employees
Headquarter
Raipur Chhattisgarh