• Responsible for repairs in Service center as well as on-site customer service support in de-

fined time frame.

• In case of customer complaints, determine the cause of the failure and compare it with the customer information -> On-site diagnosis.

• Writing reports for the customer or internally.

• Carry out repairs or modifications as specified on the service order / directed by supervisor.

• Visiting service partners to assist with practical trainings and proper utilization for customer com-

plaints and follow-ups for reports.

• If necessary, request replacement material or inform the supervisor in case of warranty decisions.

• Focus on end-user spare part business coordinating with HO team.

Handling AMC contracts as directed by Service Manager.

• Document the used material and used hours and write a report in the SAP-CS system

• Reporting required parts, working hours in the SAP-CS system

• Adding information to the service order in the SAP-CS system

• Providing service support to customers based on the request from sales/customer.

• Job profile calls for pan India travel.

• Inspecting customer units, making a report (if possible analysis report) at site and sending the

service estimate (necessary spares) and offer as per the service guidelines to concerned sales

engineer.

• Maintaining the complete documentation of service orders and files.

• Updation of the records in the system.

• Maintain all tools, tackles & instruments in working condition & timely maintenance of the same.

• Visit to customer place for Retrofit, AMC & spare business increasing service revenue.