At AptEdge, we're on a mission to revolutionize customer service through the power of natural language processing and AI. Our ChatGPT-enabled "Answer Engine" is designed to assist customer care representatives in quickly and accurately answering customer questions, reducing customer escalation and churn.

Unlike traditional search engines, our "Answer Engine" uses natural language processing to provide contextually relevant and accurate answers to customer inquiries. We've seen firsthand the impact this technology can have on businesses, improving customer service and retention.

About Aptedge&nbsp;We’re an early stage startup on a mission to amplify the efficiency &amp; voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems in areas such as user experience, distributed systems, and machine learning for the $300B and growing customer service market. Our current team is built of technology leaders with decades of experience solving the most pressing problems facing enterprises at companies like AppDynamics and Salesforce. We are backed by some of the top VCs in Silicon Valley. These include Unusual Ventures, Counterpart Ventures, and various Angels and Industry Operators at top firms.We work with a sense of autonomy, empathy, and encourage experimentation with new ideas. We prefer clear, direct communication to be respectful of everyone’s time. About the RoleWe are seeking an outstanding Senior UX Designer to join our dynamic team. You will be responsible for crafting AI-powered experiences to uplevel customer support organizations around the world. You are fluent with both the visionary thinking and with the craftsmanship required to bring world-class experiences to life. You enjoy collaborating with product managers and engineers to discover the right balance between feasibility, desirability, and viability. You feel an outsized ownership over how your designs perform in the real world, and take initiative to iterate based on customer feedback. What you’ll be doing&nbsp; <ul><li>Contribute to the product and design direction from incubation through implementation.</li><li>Develop delightful and practical solutions that align with business goals and user needs.</li><li>Create wireframes, user flows, and prototypes to visualize and communicate design concepts.</li><li>Communicate design ideas and concepts effectively to cross-functional teams.</li><li>Work closely with product managers and engineering teams to provide production-ready design artifacts.</li><li>Plan and conduct usability testing sessions to gather feedback and validate design decisions.</li><li>Advocate for and implement accessibility best practices to ensure a positive user experience for all users, including those with disabilities.</li><li>Keep abreast of industry trends, emerging technologies, and best practices in UX design.</li></ul> Qualifications<ul><li>5+ years of proven experience in UX Design or a similar role.</li><li>Strong portfolio showcasing excellent UX and visual design skills with the ability to think through complex interactions.</li><li>Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.</li><li>Expertise with rapid prototyping and usability testing.</li><li>Knowledge of design methodologies and proven experience translating user needs to design decisions.</li><li>Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction, or a related field.</li></ul> Additional Skills (Preferred)<ul><li>Experience applying Generative AI to improve real-world workflows.</li><li>Familiarity with web and desktop applications, ideally in a B2B context.</li><li>Startup experience is a plus, with ability to work independently in a fast-paced environment and establish best practices for a design discipline.</li><li>Proficiency in using motion design and prototyping tools such as InVision, Principle, or similar platforms.</li><li>Conducting user research to understand user needs, preferences, and behaviors.</li><li>A proactive approach to staying updated on the latest UX design trends, tools, and technologies.</li></ul>

About UsWe’re an early stage startup on a mission to amplify the efficiency&nbsp;&amp;&nbsp;voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems in areas such as user experience, distributed systems, and machine learning for the $300B and growing customer service market. Our current team is built of technology leaders with decades of experience solving the most pressing problems facing enterprises at companies like AppDynamics and Salesforce. We are backed by some of the top VCs in Silicon Valley. These include Unusual Ventures, Counterpart Ventures, and various Angels and Industry Operators at top firms. About the RoleWe’re looking for a Senior Backend Engineer. You’ll have exciting opportunities to fundamentally impact the product and the business. This is a unique role that sits at the intersection of Software Engineering, User Interface design, and Machine Learning to deliver meaningful value to B2B SaaS customers. About You● You have at least a BS/BA in Computer Science or equivalent practical experience.● Proficiency in a programming language like Python (ideal), etc● Proficiency in working with and maintaining databases, such as Postgres, MySQL, MongoDB, Cassandra, etc.● Familiarity with cloud platforms, such as AWS, Azure, or Google Cloud Platform.● Experience in working with containerisation technologies like Docker.● 5+ years of experience developing highly performant and scalable backend code.● You have a passion for building user interfaces that delight users.● Experience with API development, testing and integration. In this role you will:● Use Python, Node.js and related backend technologies.● Use AI models and tools like GPT to build high performance generative APIs.● Use SQL, MongoDB, BigQuery and related database technologies.● Build high performance distributed cloud containerised platform using Kubernetes and Docker.● Actively use public clouds like GCP, Azure and AWS. Bonus points for:● Experience in working with Kubernetes.● Experience working with a framework like Flask/Django.● Experience in developing Python applications and RESTful services.● Experience with back-end technologies that interact with Postgres.● Experience in operating in a Linux environment(s).● Good understanding of how highly secure, distributed, resilient software works.● Experience in shipping multi-tenant platforms for both SaaS and on-premise deployments.

AptEdge

Senior User Experience Designer

Backend Developer

Backend Developer