Company OverviewApna is India's #1 professional platform that connects job seekers with employers. It allows job seekers to apply for jobs and communicate directly with HRs of various companies, creating a seamless experience for both parties. Apna Jobs (Delhi &amp; NCR) operates with a significant workforce of 201-500 employees and specializes in the Online and Mail Ord

Apna is Indias #1 Professional platform that connects job seekers with employers. It helps job seekers to apply for jobs &amp; talk to the corresponding Hrs of the companies directly and vice versa. How can an employer post a job on Apna.? You can post a job on Apna in 4 steps:1. Register/Login with your mobile number at employer.apna.co2. Click on Post a Job and enter basic job details.3. Add requirements from candidates and interview information.4. Agree to apnas employer code of conduct and click on Finish and post.

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.<ul><li>Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li><li>Assist in training junior Customer Support Representatives</li><li>Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li><li>Assist in training junior Customer Support Representatives</li><li>Experience as a Customer Support Specialist or similar CS role</li><li>Familiarity with our industry is a plus</li><li>Experience using help desk software and remote support tools</li><li>Understanding of how CRM systems work</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience when handling tough cases</li><li>BSc in Information Technology or relevant diploma</li><li>Experience as a Customer Support Specialist or similar CS role</li><li>Familiarity with our industry is a plus</li><li>Experience using help desk software and remote support tools</li><li>Understanding of how CRM systems work</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience when handling tough cases</li><li>BSc in Information Technology or relevant diploma</li></ul> https://docs.google.com/forms/d/1IMMF6HiHcima9d7DC6065dbHF3q23Q-02h93EgBtL7Y/edit

Apna Jobs (Delhi & NCR)

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Customer Support Specialist