• Place phone calls to potential clients from our computerized directory

•  Perform script (with necessary adjustments) to ensure consistency of sales program

•  Answer potential clients’ questions about home improvement projects or goals

•  Generate between 5 and 15 sales leads per day

•  Set appointments with prospective customers based on our associates’ schedules

•  Maintain computer, telephone and other equipment

•  Train other telemarketers when required

•  Communicate any problems, concerns or questions to supervisory staff

•  Refer customer complaints to supervisor for quality control

•  Communicate respectfully and politely with potential customers at all times