Their responsibilities include:

• Greeting guests: Welcoming guests upon arrival and reviewing arrival lists
• Directing: Directing Clients to their Concerned Department ( Existing Clients to CRM Dept, New Clients to Sales Team)
• Providing information: Sharing information about the Project
• Managing guest concerns: Handling guest feedback and inquiries, and investigating issues to resolve them
• Assisting with check-in and check-out: Helping guests with the check-in and check-out processes
• Managing special events: Carrying out special events for the Project
• Completing pre-registration: Handling pre-registration formalities for VIP guests
• Allocating Concerned Dept: Assisting Clients based on their preferences & requirements
• Collecting feedback: Collecting guest feedback forms
• Providing service recovery: Taking steps to recover service if needed