JOB SPECIFICATION 

JOB TITLE: Catering Supervisor 

REPORTS TO: Assistant Residence Manager

RIMARY ROLE: 

To provide an excellent standard of service, in accordance with the standards of the Palace, and strive to obtain maximum efficiency, working within a team and independently as required. 

KEY RESPONSIBILITIES:

• Report for duty on time, in clean, stain-free pressed uniform. Neat appearance and high standard of personal hygiene and grooming to be maintained at all times.

• Reports to Assistant Residence Manager, and communicate throughout the day regarding the program and for any new assignments.

• Responsible for the F&B Team and coordination of F&B assignments.

• Manage all F&B Team and day-to-day operations to the highest standards.

• Lead F&B team by training and appraising personnel.

• Ability to train with emphasis in motivation, development and teamwork.

• Responsible for the quality of service in all food and beverage areas.

• Ensure that all requests and queries are executed promptly and efficiently.

• Knowledge of individual menu items, including dietary requirements, basic ingredients, preparation method, and serve all food and beverage in a professional and efficient manner. Maintain a record of dietary requirements and preferences.

• Knowledge of set-ups and equipment to be used, e.g., types of flatware, chinaware, glassware, silverware and to know how and when they should be used.

• Checking of new supplies, and arranging in the appropriate location, paying attention to stock rotation.

• Good communication is essential with Principals and all members of staff. Action all requests. In a courteous and efficient manner.

• Maintain a Communication Book, and be responsible for checking the Communications Book on a daily basis for special requests, deliveries, changes to procedure etc.

• Liaise closely with chefs regarding menus and service requirements. Support the kitchen staff as and when necessary.

• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements.

• Assist in creating a warm and welcoming environment and ensure that all front of house areas are clean, well presented and maintain at all times.

• Practical hands-on approach to the job.

• Reports possible hazards, equipment failures and accidents.

• To achieve the highest standard through strict adherence to the hygiene and sanitation regulations for food, equipment, and clothing.

• Health and Safety, Food Hygiene, Emergency and Fire Safety Procedures to b

• Security to be a priority at all times, and report any unusual behaviour in and around the Palace grounds.

• Attend Departmental Meetings, Training Sessions, and Briefings, and understand the content of each session.

• No items to be removed from the premises without authorization.

• All Royal Court Rules and Regulations to be adhere to. All days off/holidays/leave to be taken as per Royal Court Policy, and permission from Supervisors/Manager.

Other

• Proven food and beverage management experience.

• Excellent time management skills.

• Service focused personality is essential.

• Ability to be both a Team player and a Team leader when necessary.

• High standard of personal presentation.

• Excellent organization skills, effective under time constraints with particular attention to detail.

• Ensures all communication is carried out clearly.

• Ability to identify and resolve problems efficiently.

• Mastery in delegating multiple tasks.

• Proactive with positive attitude.

• Perform all duties with discretion, professionalism and a pleasant demeanour.

• Anticipate principals’ needs by learning their preferences, likes, dislikes, etc.

• Able to relate to other people at all levels.

• Ability to handle sensitive matters with efficiency.

• Up to date with food and beverages trends and best practices.

• Computer literate.

The above Job Specification is not intended as complete list of tasks and duties may change in the light of developing circumstances. 

Qualification : Min Bachelor