● Create a world class customer experience, and we intend to build our customer
delight operations as a center of excellence and a source of competitive
● Answer calls professionally to provide information about products, services,
receive orders, cancel orders, and obtain details of complaints.
● Keep records of customer interactions, transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
● Refer unresolved customer grievances or special requests to designated
departments for further investigation.
● Follow up to ensure that appropriate actions were taken on customers requests.
● Research and review policies regularly and communicate effective solutions to a
fun and fast-paced environment.
● Make regular calls to existing customers or potential customers to provide
education, support, troubleshooting and sales information, related to products or
services we offer.