Site Reliability Engineer



Junior (1 to 3 years)
Posted on May 19 2022

About the Job


Job Title : Site Reliability Engineer


We are looking for a Site Reliability Engineer within eCommerce with experience of Headless SaaS (e.g., a headless CMS experience) and API based commerce frameworks. You will work within our new SRE team supporting the next generation customer experience by blending fashion and tech. You will be a valuable resource in our journey to build a new operations service ensuring that we have the next generation support to our headless and decomposed commerce platform. Your work will be important to all supported teams, ensuring a seamless shopping experience leading to a positive customer service experience. You will work together in a cross-functional team to monitor, manage, and resolve issues of the supported front-end applications.

Core Responsibilities includes but is not limited to: 

·       Work in a cross functional support team delivering operational offloading towards a product organization

·       Apply operations engineering practices together with WoW experts

·       Ensure delivery quality and supply KPI reporting

·       Collaborate closely with product teams to ensure predictable operations and minimal disruptions

·       Collaborate closely within your cross-functional team, share best practices as well as discuss and improve on operations ways of working.

·       Work together in a cross-functional team to monitor, manage, and resolve issues of the supported front-end applications.

·       Technical analysis, troubleshooting of complex issues/Incidents.

·       Improve monitoring performance by focusing on preventive measures.

·       Product Improvements (code & log analysis).

·       Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents.


Job Qualifications:

·       3+ years of experience in maintenance & operations and/or development

·       Strong working experience in operations of services

·       Strong working experience from support in retail and eCommerce

·       Experienced in DevOps practices (automated testing, CI/CD etc.)

·       Experience within solutions architecture and how to fast pinpoint causes of issues

·       Experience from working with API-based frameworks (e.g., Commerce tools or Fabric is ideal)

·       Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context 

·       Familiarity with common tech stacks in Headless Ecommerce is a nice to have

·       Experience of maintaining/supporting and/or developing desktop and mobile applications

·       Knowledge of design principles and fundamentals of solutions architecture is a plus

·       Understanding of performance engineering

·       Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS) -nice to have

·       Knowledge of Azure DevOps and/or other cloud environments

·       Experience working on cloud-based infrastructure e.g Azure, AWS, GCP

·       A passion for problem solving with strong analytical capabilities

·       Stay current on technical trends in order to suggest innovative tools and approaches to interesting problems

·       Know at least one of {Python, Ruby, Java, C#, Go} at an intermediate level

·       Experience in monitoring tools (Splunk, Grafana etc)

About the company

The world of work has changed. As the leading provider of workforce solutions, Allegis Global Solutions (AGS) guides companies through a transformative journey to rethink the way work gets done. We know what it takes to attract the best talent while designing and executing strategies that align workforce capabilities with the agility required to stay ahead of what’s next. With decades of experie ...Show More


Staffing and Recruiting

Company Size

1001-5000 Employees



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