Job Title: ServiceNow Developer

Experience : 4+ years

Mode : 6 month contract + ext.

General Shift

Remote | Hybrid model – Preferred from Noida / Delhi NCR

Not looking for Admin role we are looking only for Developers

               ServiceNow Development: Design, develop, and maintain custom ServiceNow applications and modules, including ServiceNow ITSM and CSM.- ITSM must have and CSM optional

• Experience of ServiceNow Now Assist is mandatory – Must have
• Knowledge of Open AI Integration with ServiceNow ITSM 
• Platform Configuration: Configure and manage ServiceNow modules (ITSM & CSM), workflows, UI policies, business rules, and UI actions. – Must
• Scripting: Write and modify scripts in JavaScript (both client and server-side), ServiceNow scripting languages (Business Rules, Script Includes, UI Scripts, etc.), Open AI Integrations to automate processes.
• Integration: Integrate ServiceNow with other systems (e.g., LDAP, Active Directory, third-party applications) using SOAP, REST, and other web services APIs, other ITSM data and Open AI integrations
• Troubleshooting and Support: Provide ongoing support, troubleshooting, and maintenance of the ServiceNow platform, ensuring continuous service availability.
• Security and Performance: Implement best practices to optimize the performance and security of ServiceNow environments. Ensure compliance with security policies and standards.
• Documentation: Develop and maintain technical documentation for custom applications, workflows, and integrations. Provide knowledge transfer to other team members as needed.
• Ready to explore and quickly learn new things required at work as mandated by the project requirement

Good-to-have Skills

•  Proficiency in JavaScript, HTML, CSS, and web technologies.

•  Experience with ServiceNow Studio, AppEngine and other ServiceNow development tools.

Leverage App Engine to build and automate custom applications on the ServiceNow platform.

•  Experience with ServiceNow Discovery, Service Mapping, and Configuration Management Database

(CMDB).

•     Expertise in ServiceNow administration, configuration, and platform setup.

•     Understanding of ITIL processes and how they are implemented in ServiceNow.

•      Familiarity with ServiceNow’s Update Sets and managing version control.

Responsibilities:

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with both technical and non-technical stakeholders.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Ability to mentor junior consultants or developers.
• Should take the responsibilities of the task assigned
•  

Prerequisites:

• Qualification - B.Tech. (CS/IT)/ MCA
• 4-6 years’ relevant ServiceNow experience in the IT software industry.