Product Support Specialist

Experience: 6+ years

Notice period: Immediate

Work Location: Delhi

Job Description:

This role will support the Product/Engineering team on requirements, work planning and product validation. The role will also handle product support queries from field teams in India and the US, ensuring timely coordination and resolution.

🧠Key Responsibilities :

✅Translate high-level requirements into detailed user stories and acceptance criteria

✅Support Product Manager to maintain Jira tickets, ensuring proper tracking and updates

✅Support User Acceptance Testing (UAT) and validate feature readiness

✅Act as the primary point of contact for clarifying requirements with engineering teams

✅Identify gaps, edge cases, and inconsistencies early in the development cycle

✅Handle product support queries from internal and field teams (India & US)

✅Coordinate between business, product, and engineering teams to ensure smooth delivery

🧠Key Skills :

✅Strong analytical and problem-solving abilities

✅Excellent written and verbal communication skills

✅Experience in writing clear and structured user stories

✅Familiarity with Jira and product development workflows

✅Basic understanding of Agile/Scrum methodologies

✅Customer/support-oriented mindset