Job Title: Customer Support Associate US Process (Voice)

Location: Bangalore (Work From Office – Mandatory)

Shift: Night Shift (US Hours: 5 PM IST – 7 AM IST, rotational)

Experience: 0–1+ Years

Job Type: Full-Time

Joining: Immediate Joiners Only

 About the Role

We are hiring energetic and customer-focused professionals to join our US Contact Center Operations team. The role involves interacting with US-based candidates/customers through inbound and outbound calls, providing support, screening candidates (as applicable), and ensuring a high-quality customer experience.

 Key Responsibilities

• Make inbound & outbound calls to US-based candidates/customers.
• Conduct screening calls for client hiring requirements and record outcomes in internal tools.
• Deliver excellent conversation flow with strong introductory & closing statements.
• Provide accurate information and maintain professionalism on every call.
• Ensure compliance with contact center standards, policies, and scripts.
• Manage rotational weekly shifts (Mon–Fri / Tue–Sat / Wed–Sun).
• Maintain updated call logs and documentation.

 Mandatory Requirements

• Excellent communication skills – clear, confident, and fluent.
• International US calling experience (for candidates with 1+ year experience).
• Comfortable working in night shifts (US shift).
• Work From Office in Bangalore – NO remote option.
• PF history must be present in the last two organizations (for experienced candidates).
• Strong and confident call opening and closing skills.

 Eligibility

• Graduates (Freshers): Eligible
• Undergraduates (12th pass): Considered for candidates with 1+ year experience
• Immediate joiners only

Preferred Experience

• Exposure to US contact center processes
• Previous experience in customer support / contact center operations
• Voice process experience

 Additional Information

• Rotational shifts and weekends (depending on work week: Mon–Fri / Tue–Sat / Wed–Sun)
• Two-way cab facility provided within radius
• Candidates must be Bangalore-based and ready to work from office
• Must maintain strong customer service etiquette at all times