📌 Customer Service Representative – US Healthcare (Remote | Mumbai)

Location: Mumbai (Night Shift) | Work Mode: Remote

Job Type: Full-time | Permanent

🌟 About the Role

We are hiring a friendly, detail-oriented Customer Service Representative to support patients, doctors, pharmacies, and clinical teams in the US Healthcare domain. You will ensure smooth communication, accurate documentation, and exceptional service delivery.

🧩 Key Responsibilities

✔️ Handle inbound & outbound calls related to prescriptions and healthcare services

✔️ Collect, verify, and update patient insurance & pharmacy details

✔️ Create follow-up tasks to ensure proper patient communication

✔️ Connect patients with pharmacists or clinicians for counseling

✔️ Escalate cases to insurance verification or clinical departments when needed

✔️ Schedule, cancel, or reschedule appointments as per facility guidelines

✔️ Respond to all queries using professional English, following HIPAA compliance

✨ Skills & Qualifications

• Excellent English communication (spoken & written)

• Strong listening, problem-solving, and customer service skills

• Empathy, patience, and ability to handle sensitive conversations

• Adaptability to changing tools and processes

• 1+ year experience in customer support/call center (US healthcare preferred)

• Must be based in Mumbai

• Comfortable with night shifts