company logo

Team Leader (Customer Support - Outbound Sales) - Mumbai Location

Mumbai
Full-Time
Junior (1 to 3 years)

About the Job

Skills

Cold Calling
Sales Processes
Outbound Sales

Job Description:

  • Plan and implement overall call strategy.
  • Report Directly to Regional head for regular updates.
  • Escalate any appropriate problems to senior management.
  • Keeping up to date with business development and new product lines.
  • Ensure training and development plans are maintained for all team members.
  • Monitoring the performance of the teams for implementation of the program
  • The person will be responsible for managing the operations of the connect centre.
  • Support the Operations Manager to highlight operational risks and areas for improvement.
  • Conducting combined and individual team meetings, review the work done by the teams
  • Work with the management team to identify and deliver positive change and business efficiencies.
  • Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
  • Hiring, Training, coaching and leading connect centre representative as they provide support for customers.
  • Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary.
  • Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
  • Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture.
  • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team.
  • Working closely with Head of the department, Team Manager of field and Program Manager (Field) for better results.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding process and practices, and explain expectations to employees.


About the company

Alankit Group is a banking company based out of Alankit House 2E / 21 Jhandewalan Extension, Delhi, Delhi, India.

Company Size

11-50 Employees

Headquarter

Delhi

Other open jobs from Alankit Group