Technical Support
Technical Support
1
Applications
Indore
Full-Time
Junior: 2 to 5 years
Posted on May 09 2025
About the Job
Skills
Customer Support
Shopify
SaaS Platforms
Live Chat Support
Troubleshooting
Ticketing Systems
E-commerce Platforms
Skilled Multi-tasker
Key Responsibilities:
- Provide technical assistance and troubleshooting for Shopify-based online stores
- Handle support queries via email, chat, or calls (Zoho CRM)
- Guide clients through Shopify setup, plugin integration, and backend navigation
- Identify common bugs or client roadblocks and escalate appropriately
- Collaborate with the development and product teams to resolve deeper tech issues
- Document FAQs, resolution guides, and maintain internal knowledge bases
- Ensure high customer satisfaction and timely resolution of tickets
Required Skills & Qualifications:
- 2+ years of experience in Technical Support or Customer Support.
- Hands-on experience or strong knowledge of Shopify Apps, Shopify admin panel, themes, plugins, etc.
- Familiar with tools like Zoho CRM.
- Excellent verbal and written communication skills.
- Analytical mindset and ability to work independently
About the company
AiTrillion is a sales and marketing automation platform built to grow E-commerce via powerful modules to maximize customer engagement and retention. Connect customers via multichannel marketing tools like Email, SMS, and web push. Engage visitors with upsell/cross-sell, on store personalization & and more. Make loyal customers and referrals via the Loyalty rewards program, affiliate marketing, and ...Show More
AiTrillion is a sales and marketing automation platform built to grow E-commerce via powerful modules to maximize customer engagement and retention. Connect customers via multichannel marketing tools like Email, SMS, and web push. Engage visitors with upsell/cross-sell, on store personalization & and more. Make loyal customers and referrals via the Loyalty rewards program, affiliate marketing, and recurring memberships. AiTrillion is not just a platform to build your Shopify store;it's a strategic partner committed to enhancing your e-commerce success. Why start from the beginning when you can automate everything with just a click? See for yourself why it is trusted by over 10,000 brands. Make us your #Engagement partner: https://www.aitrillion.com/ ...Show Less
Industry
IT Services and IT Consul...
Company Size
11-50 Employees
Headquarter
Claymont, Delaware