Mid-Level: 4 to 6 years

About the Job


Business Analysis
Communication skills
Business requirements
General Insurance
SME Sales
Group Health Insurance

Roles and responsibilities :

- Strong Process & product knowledge of the Insurance products

- Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.

- Responsible for facilitating OJT for the new joiners on all Insurance related products and processes.

- Help in designing a best-in-class customer support and engagement journey for insurance products.

- Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.

- Ability to take ownership and work for early resolution and closure of customer issues.

- Ability to accept change and make the best of any situation.

- Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed

- Handling and monitoring of all complaints received through all mediums through tracking in defined TATs

- Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints

- Keeping up to date with all the regulatory requirements and changes in the Insurance industry

About the company

CORPORATE BONDS"Invest in stability and growth with our corporate bond options."EQUITIES"Diversify your portfolio with our range of equity options tailored for your investment goals."MUTUAL FUNDS"Invest smarter, not harder, Grow your wealth with our innovative mutual fund strategies designed to meet your investment goals."HEALTH INSURANCE"Your health is your wealth. Let us help you protect both wi ...Show More


Financial Services

Company Size

51-200 Employees



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