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Customer Support Executive

Jaipur
Full-Time
Fresher (0 to 1 years)
1L - 3L (Per Year)

About the Job

Skills

Business Process Outsourcing (BPO)

***Please read the complete job description***

Amazon Seller North America


 Interview Process of Amazon:

Steps Process to be followed Step 1 HR Round Step 2 Versant (4,5 or 6) Step 3 VNA Step 4 Operations Round (Zoom Call) Step 5 Handover Step 6 Joined/Not Joined  Job Description: o Minimum Qualification (10+2) (Fresher/Experienced) o Comfortable working in Night Shifts with excellent English communication skill for International Voice Standards. o 6 days working & 1 rotational week off (6 week off in a month) o Should have all relevant documents o Versant min. 58 to qualify for o Salary: 27k CTC, 23k In-Hand  Important/ Mandatory Note:  Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.  Night Shift is mandatory as the team works 24x7.  To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.  Test is not compatible on mobile phone.  Post receiving the link the assessment must be completed within 24 hrs.  It is mandatory to have excellent English communication skill to be eligible for this voice role.  Versant threshold: Sr. No Client Process Skilset Overall Versant Score 1 AMAZON Seller NA Blended 58 or above Job Description: An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Knowledge and Skills Required Communication Skills: • Excellent communication skills (written and verbal) • Ability to communicate correctly and clearly with all customers • Excellent documentation skills • Good comprehension skills – ability to clearly understand and state the issues customers present • Ability to concentrate – follow customers issues without distraction to resolution • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response • Work successfully in a team environment as well as independently. Problem Solving Skills: • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned • Ability to approach problems logically and rationally • Action oriented and self-disciplined • Organized and detail-oriented • Ability to quickly and effectively prioritize work time in various departments to meet business need • Ability to maintain composure in highly escalated situations • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Qualifications Required Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply. You may apply on the link provided below APPLY HERE- https://forms.gle/ksXR9n8BV759WP116  Salary Package: Salary CTC PLI Monthly Salary Package (Salary+PLI) All 27,000/- NA 23,000

About the company

Aim Placements is a consumer services company based out of No. A/7 Namaskar Poonam Nagar Andheri East, Mumbai, Maharashtra, India.

Industry

Consumer Services

Company Size

51-200 Employees

Headquarter

Jaipur

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