Job description:

• Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
• Building and maintaining a relationship with the existing clients.
• Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
• Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
• Timely payment & collections from the customers
• Interaction with customers Emails & over the phone.
• Process payments and refunds
• Increasing the company's sales by upselling its services.
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Updating the existing customers on the ongoing projects.
• Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

• A candidate from B2B experience is preferred. (Not mandate)
• Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Bachelors degree

Job Type: Full-time

Salary: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Quarterly bonus

COVID-19 considerations:

Yes

Application Question(s):

• Comfortable for Rohini Sec-24 Location?

Experience:

• CRM: 3 years (Required)

Language:

• English (Required)