Relationship Manager - DSA

CTC – 6 – 8 LPA

Experience – 3 to 4 years

Notice Period – 30 days

Any Graduation Degree

Max Age 30 Years.

JOB DESCRIPTION

Role and Responsibility:

• Responsible for establishing the brand and managing the sales and business development activities for the Secured & Unsecured Loan segment

• Responsible for overall sales and cross-sell targets through building and development of internal team and external channels (micro-connectors, micro-campaigns, and centralized leads) and also maintaining adherence to customer satisfaction and profitability metrics

• Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set

• Implement and engage in branch promotion activities for establishing the brand and increasing market coverage

• The incumbent is required to have a good knowledge and understanding of the local affordable /mass affluent market

• Responsible for customer management including all customer-related queries, issues, and grievances and focus on resolving them at the earliest along with other cross-functional teams in the branch

• Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly

• Provide market feedback on product offerings, channels, and processes to the senior levels to improve the same

• Ploy and ensure adherence by team to effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis

• Collaborate and provide requisite data for risk management and internal audit processes

• Responsible for knowing and complying with all the legal requirements as per the law of the land

• Support collections team in assessing delinquency

• Ability to hire and build DST team and provide support to HR in hiring process • Responsible for payment of channel partners (connectors) timely

• Ensure DST and channel partners (connector) development through right training initiatives

• Model and foster behaviors that support the organization’s values and culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization

• Monitor individual & team performance and take steps to improve productivity and correct aberrations

Skills Required?

• Minimum 3 years of experience

• Worked in Business loans in the DSA segment in banks/NBFC/Fintech

• Strong analytical & problem-solving skills.

• Sound knowledge of MS Excel, MS PPT & MS Word.

• Ability to work during stretched hours.

• Organized and Methodical