JOB DESCRIPTION

Rev. No:

Date: November 11, 2024

Doc. No:

Owner:

Basic Information

Position Title: Teach Lead

Grade/Level:

Department: Edtech

Location: Aga Khan Academy, Hyderabad

Direct Financial Accountability: -

Geographical Scope: PAN India

Organizational Relationships

Position reporting to: PMO

No. of Direct Reports: -

No. of Indirect Reports: -

Key Responsibilities

The Tech Lead for EdTech will oversee the planning, integration, deployment, and ongoing management of third-party licensed platforms and open-source software within the organization. The role involves managing the technical implementation process, customizing solutions for local needs, and ensuring alignment with organizational objectives.

Responsibilities

• Evaluating and Testing New Products
• Research, evaluate, and test emerging EdTech products to address identified organizational needs.
• Provide comprehensive assessments and recommendations on the suitability and scalability of new tools and platforms.
• Collaborate with stakeholders to understand the organization’s goals and align technical solutions accordingly.
• Collaborate with vendors and developers to explore customization options for selected products.
• Manage pilot testing phases and gather feedback to refine the implementation process.
• Planning and Strategy Development
• Define the technical implementation roadmap for the identified third-party licensed and open-source platforms.
• Plan for scalability of platforms to ensure they can handle growing user bases and additional functionalities.
• Develop risk mitigation strategies to address potential challenges during implementation.
• Deployment and Implementation
• Lead and manage customization of platforms to meet local, regional, or specific user requirements while maintaining usability and scalability.
• Oversee end-to-end implementation of the platforms, ensuring timely and effective deployment.
• Set up robust technical infrastructure, including servers, cloud systems, and connectivity, for seamless deployment.
• Organize technical onboarding sessions for staff and educators to familiarize them with new platforms.
• Testing & Quality Assurance
• Develop comprehensive testing processes for both licensed and open-source solutions.
• Conduct user acceptance testing (UAT) to ensure the solutions meet organizational needs and user expectations.
• Monitor software for bugs and usability issues, implementing fixes and improvements as required.
• Technical Support & Maintenance
• Provide ongoing technical support to ensure seamless operation of integrated platforms.
• Implement monitoring systems for real-time platform performance tracking.
• Manage updates and upgrades for third-party and open-source platforms to maintain compatibility and functionality.
• Create guides and documentation for platform usage and troubleshooting.
• Monitoring and Evaluation
• Set up dashboards and analytics tools to track platform performance, user engagement, and learning outcomes.
• Collect and analyse feedback from users to identify areas for improvement.
• Present evaluation reports to stakeholders and recommend enhancements to drive better results.
• Collaboration & Coordination
• Work closely with internal teams (academic, administrative, and IT) and external vendors to ensure smooth implementation.
• Coordinate with open-source communities for specific software customizations or troubleshooting.
• Establish clear communication channels for updates and issue resolution during the implementation phase.

Job Requirements

Qualifications

• Required:
• Bachelor’s/Master’s degree in Computer Science, Information Technology, or a related field.

Experience

• Required:
• 5-8 years of experience in technical roles, preferably within the EdTech domain.
• Hands-on experience with third-party software integration and open-source solution customization.

Skills

• Required:
• Strong knowledge of APIs, SDKs, and programming languages like Python, JavaScript, or PHP.
• Familiarity with cloud-based solutions, server management, and data security best practices.
• Excellent problem-solving, communication, and project management skills.
• Desired:
• Proficiency in integrating and modifying platforms such as Moodle, Kolibri, or similar EdTech tools.

Working Condition

• Required:
• Time Commitment: Full-time role with adaptable working hours to accommodate global time zones.
• Travel: May require periodic travel to meet vendors or assess regional implementation requirements.

Expected Outcome

• Successful integration and operational stability of third-party licensed and open-source solutions.
• Enhanced user adoption through effective onboarding and training programs.
• Regular updates and optimizations for all deployed platforms.
• Comprehensive documentation and reporting for technical activities and solution performance.

Key Interactions

Internal

Nature or purpose of interaction

External

Nature or purpose of interaction