SAP Support / Operations – Level 2 (EWM)



Navi Mumbai
Junior (1 to 3 years)
Posted on Oct 07 2022

About the Job


Prefer Immediate Joiner

Role Responsibilities:


  • Managing production application support.
  • Working at level 2 giving expert support and information to the queries raised by the end user.
  • To understand the business process and provide consultation services.
  • Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
  • Driving timely resolution of customer issues within the expected SLA.
  • Preparing and maintaining KEDB for all the known issues.
  • Coordination with L3 team/ Product team / Development team for the next level support, bug-fixes.
  • Drive and manage the 1st level support team for the issue resolution.
  • Involvement in UAT.
  • Responsible for Background job motoring/ SAP Idoc Monitoring/SAP queues monitoring.
  • Should be comfortable to work in 24/7 Environment. (Rotational 3 Shifts).



Primary Skills


  • Should have hands on experience in SAP EWM (Extended Warehouse Management).
  • Should have Strong knowledge in Warehousing & Extended warehouse Processes and Logistic Execution.
  • Should have good knowledge on Master data customization of vendors, customers, materials, warehouse Bins and complete EWM structure.
  • Should have good understanding on SAP ECC and SAP EWM integration.
  • Good understanding on Handling Unit Management, RFID, Physical Inventory & Shipping Receiving Services.
  • Should have strong knowledge on SAP Inbound Outbound Queues.
  • Should have knowledge on SAP MM-SD Modules.
  • Experienced in Post Implementation Production Support.
  • Prior background and experience in SAP MM and WM will be added advantage.


Secondary Skills

  • ITIL certification is preferred
  • Retail / Warehouse Management domain background would be highly preferred

About the company

Calsoft Labs - An Alten Group Company is a management consulting company based out of #196, Arekere Circle, Behind Reliance Mart, Bannerghatta Road, Bangalore, Germany.


Business Consulting and S...

Company Size

10001+ Employees


Navi Mumbai

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