CX Solution Architect



Executive (10+ years)
10 - 26 (Per Year)
Posted on Apr 06 2022

About the Job


Job Overview – Consult, Design and Create best in class CX solutions across any industry verticals, which are innovative, transformational, cost effective and meet the client requirements.

Department – Middle Office

Location – Any India location is fine


Experience – Minimum 10-15 years overall work experience with at least 70% experience in Contact Center domain. Must have minimum 2-3 yrs prior Pre-sales solutions experience.


Key responsibilities:

·        Perform as an individual contributor or working in a team depending upon the business scenarios

·        Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.

·        Manage stakeholders across functions that provide relevant inputs to the deliverable

·        Understand the overall Digital Stack and recommend the right component to drive transformation

·        Study, Document, Understand processes to develop Transformational solutions for new or existing clients

·        Responsible for contributing in conceptualizing and building high quality deliverables required during the sales cycle that include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.

·        Build Return on Investment models for proposed transformation solution

Skills Required:

·        Good understanding of the Contact Center space including terminologies, concepts, KPI’s and underlining technologies such as ACD, WFM, Quality Management, RPA/RDA, Chatbots etc.

·        Analytical mind-set with the ability to understand client requirements and architect the appropriate solutions

·        Ability to innovate and ideate

·        Ownership, responsibility and accountability for creating winning output individually as well as with a group of team members

·        Ability to independently work remotely with remote guidance and supervision

·        Excellent English communication skills (written and verbal)

·        Strong stakeholder management skills

·        Ability to handle high pressure situations and multi-task

About the company

Ace Talent Consulting is a fast growing HR consultancy & recruitment firm in India. We focus on providing manpower recruitment, staffing, and HR consultancy services to our esteemed clients. We do recruitment through modern ways i.e. professional networking sites, competitors mapping, headhunting, job posting sites, social media etc on PAN India basis. We successfully manage the careers o ...Show More


Human Resources Services

Company Size

11-50 Employees




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